Knowledgebase

I purchased a Professional Email Accounts package but the status of the payment is set as pending. What's happening?

After the validation of the payment and the creation of your professional email account package by the technical team the status will change to Active. Usually this operation doesn't take us more than 12 hours and even less if you're purchasing this package in the working hours.
After the email account package becomes ACTIVE you can define the mailboxes as you want.

If you have any problems with this process, please send a message to support@netreal.net and our support team will assist you.